Additional Resource - Customer Service Jobs

Account Manager - Retail POS Design Solutions

Thu, 22 Jul 2010 14:28:34 GMT

Business Development skills gained in Marketing and Retail POS Design with a passion for Graphic Design and Branding is a good foundation to apply for this opportunity as an Account Manager.

This Account Management role has commercial accountability for 2 UK retail accounts and is all about managing the relationship currently in existence to supply bespoke Point of Sale units. Regular meetings with your client to understand goals and needs seasonally and for one off specials means you will take a range of concepts through the design and costings stage to prototype and final sign off for production.

Client facing to ensure clarity of brief and continuation of the business relationship needs to be complimented by internal relationships with design, development, procurement and a million and one other stake holders!

Understanding the need, translating this into the right creative solution to budget and securing on-going orders is what this contract needs.

Senior Account Manager - Retail Merchandise

Sun, 18 Jul 2010 16:08:40 GMT

This opportunity working for a supplier of fashion goods sold to high street retailers, needs an organised, efficient and effective Account Manager with first class Project Management skills.

You will be the lynch pin between the buyers for the likes of River Island, Debenhams and Next and the suppliers in the Far East, India and Brazil. Your talent will lie in taking control of and managing orders from approval stage through to specification changes, final sign off and agreeing shipment and delivery dates. Equally you will project manage the delivery of repeat orders and will need to be comfortable in looking at sales and buying patterns when talking to your retail customers.

Your day can be reactive, hectic and always with time restraints as you juggle a million and one balls to ensure all orders, adhoc projects and enquiries are Account Managed. Your communication skills and ability to pick up a phone and build relationships with cross functional decision makers in the supply chain will need to be top quality.

In a nutshell, if you are organised, love taking control and positively making things happen, thrive on talking to a diversity of people, tight administratively and last but not least, fun loving and fashion conscious, you will love this!!!

Customer Service Manager

Tue, 29 Jun 2010 15:32:21 GMT

Customer Service Manager - International Retail Trade Contact Centre

This is a really interesting role for a pro-active Customer Service Manager with a good 5 years plus experience of managing a customer service team that has a wide range of responsibilities.

Your team, although not huge, is busy. They manage orders and enquiries from distributors, sales agents and direct overseas retail accounts on a daily basis. Their job is to process orders, check stock availability, up sell and cross sell appropriate lines, check pricing and organise shipment of goods overseas.

You equally will need to have experience of managing a cross functional team, have active involvement in business planning, experience of forecasting sales and planning stock holding and carrying out sales and stock management analysis.

Recruiting, motivating, training and developing your team as needed to ensure a first class service across all areas of International Customer Service will be an integral part of your role. Developing and implementing Customer Service policies and practices that achieve state of the art delivery of best in practice, will be your challenge.

Field Service and Calibration Engineer

Sun, 27 Jun 2010 21:35:45 GMT

An Electronics Engineer with experience in customer facing field service is needed to join this global specialist in electronic instruments.

Your role will be to provide field service and calibration to customers mainly in the UK from the Midlands up to Scotland and across to Ireland. You may occasionally be asked to assist colleagues globally but this would be a bonus rather than the norm!

Reporting to a Service Manager, your job will be varied covering the usual repair and troubleshooting to field calibration and testing, installation and training on application software and general enquiry support and advice. Involvement in UK exhibitions may also be part of a working year.

The role of a Field Service Engineer in this business is one that plays a key role in managing aftersales relationships and is seen as needing someone who is not just technically competent, but who equally enjoys extensive customer contact.

Customer Service and Sales Co-ordinator

Thu, 10 Jun 2010 13:54:33 GMT

A sales focused Customer Service Sales Co-ordinator who has experience of managing customer orders and who is comfortable in pro-actively chasing for additional sales, will enjoy this hugely varied and responsible role.

Supporting a national field sales team who sell a vast range of products into retail, you will be the person the sales team rely on to support them as an internal sales co-ordinator, responsible for you own customer base and pro-active in selling any overstocked products to clear slower moving lines alongside promoting any sale or special offer product ranges.

Lots of agreeing campaigns and customers to contact all of whom would be existing customers so a 'soft sell' as opposed to cold calling. You will also attend meetings with your customers and work with the marketing teams to ensure best service and maximum sales are achieved.

The role gives you ownership of the orders secured taking it from an interest, an order and final delivery.

This is a truly rounded Sales and Sales Support Customer Service role for a pro-active customer focused person who would love to represent a big consumer brand!

Senior Product Applications Support Engineer

Tue, 08 Jun 2010 10:51:06 GMT

The opportunity available in Technical Support is one that will see you supporting key strategic customers across Europe with everything from Product Application to new product development and product modifications.

The role supports the sales and marketing function and is one that needs both good technical knowledge of Electrical Engineered and Power Electronics products used in industrial application plus strong commercial, customer facing skills.

From answering technical queries, to providing solutions and delivering training and product familiarisation, your work will be multi-faceted as you add value to Sales and Marketing function through your abilities in Technical Applications Support.

Junior Account Manager - Marketing Agency

Tue, 25 May 2010 18:40:27 GMT

An amazing fast growing Design and Marketing Communications Agency is adding to their Account Management team. They need someone with experience in a marketing support role who is passionate about marketing communications and brands and keen to develop a career agency side.

In this role, you will support an experienced Account Manager in all areas of designing, developing and delivering marketing communications projects to include an ever increasing demand for social networking projects.

The role will initially have a high level of administration as you learn the ropes and develop Account Management skills.

This is a great job for a confident, articulate individual with a background in marketing who has a keen interest in social media, fashion, brands and design!

Project Manager Retail POP

Thu, 03 Dec 2009 13:14:03 GMT

This is a Project Manager with a difference working within POP and Retail Furniture. It is a small team in the UK with the main head-office and manufacturing site abroad, hence the need for occasional overseas travel in this varied and responsible Project Management role.

Fully supporting the UK sales team, your skill is in taking ownership of a project from initial enquiry through to final delivery and invoicing. With knowledge of retail furniture and POP displays, talking through technical drawings to understand the brief will be second nature. Your skill comes in your ability to take that brief, prepare a pitch for the project to include pricing and then project manage manufacturing working with the overseas team.

A Project Manager for the UK team needs to be commercially switched on and not just be good in the project management of the logistics but also first class in building relationships with multiple customers as you juggle more than one project simultaneously.

It is a great opportunity to platform your Project Management career to the next level in the fast paced world of consumer brands, retail and the right POP presence.

Customer Service Co-ordinator

Wed, 25 Feb 2009 15:15:41 GMT

This Account Co-ordinator is not a call centre job and needs someone who has worked in sales order processing and has been looking after the needs of customers ensuring their orders are managed well and delivered correctly.

Working as part of a small customer service team in an international company who supply products to customers in the UK and abroad, this opportunity is likely to see you looking after some of the high streets biggest retailers. As the first contact point for orders and any enquires related to orders or products in general, you will need to be on the ball and organised. Your attention to detail and project co-ordination skills will be invaluable as you progress chase and keep on top of any requirements your retailers may have. They will rely on you to ensure they have products on time, every time, as ordered and invoiced correctly.

If you would enjoy a rounded responsible role, can pick up the intricacies' of using a SAP sales order processing system and would love to work in a company that recognises your worth and will equally look after you, this could be just the job for you